Supervision Essentials Series

Supervision Essentials Series

The Supervision Essentials Series is a training series designed to help you become a more effective and efficient leader. The classes are designed for first level supervisors, managers new to supervising others, individual contributors likely to move into supervision, or experienced managers who would like a refresher. The updated content in the modules of this series includes topics that reflect current challenges faced by today’s managers in the workplace.

As modules in this series are scheduled, the details of dates, times, and location will be added to the list below. Sign up for an individual class or any combination of classes. Companies who register 4 or more employees are eligible for discounts. Please call (814) 375-4715 to discuss all possible discounts.

TBA Classes:

Location:  TBA

Communicating Effectively
This module covers key concepts of interpersonal communication including the process model, verbal and nonverbal elements, communication barriers and problems, listening skills, and the supervisor’s responsibilities for keeping employees informed.
Date:   Call for upcoming classes. Please call (814) 375-4715 to register.
Time:  TBA
Fee:   TBA

Building Work Relationships
This module focuses on examining and improving the quality of work relationships. The characteristics of high-quality work relationships are reviewed. An assessment of interpersonal style provides a framework for developing understanding and building skills in working effectively with others.  The module also provides guidelines for overcoming common difficulties in building high quality work relationships.
Date:   Call for upcoming classes. Please call (814) 375-4715 to register.
Time:  TBA.
Fee:    TBA

Leading Others
This module builds awareness of the nature of leadership in today’s organizations and what employees expect of their supervisors as leaders. Two important areas where supervisors enact leadership–giving direction and delegating responsibility—are covered. Exercises are designed to increase planning and execution skills to better prepare supervisors to meet their leadership challenges.
Date:   Call for upcoming classes. Please call (814) 375-4715 to register.
Time:  TBA
Fee: TBA

 

Location:  TBA

Setting the Stage for Excellent Performance
Employee performance management is the heart of supervision in that it includes all the supervisory activities directly related to ensuring that employee performance is the best that it can be. This module covers the basic concepts—what performance management consists of, why it is of benefit, how supervisors contribute to creating a motivational climate, and how to establish and communicate high standards and positive expectations for the performance of all employees.
Date: Call for upcoming classes. Please call (814) 375-4715 to register.
Time: TBA
Fee:   TBA

Clarifying Expectations and Observing Performance
This module is designed to increase participant skills and use of effective processes in clarifying performance expectations and collecting performance-related information.  Exercises and checklists are designed to provide practice in developing performance objectives and standards and in planning for and conducting conferences to set expectations with employees.  Guidelines for performance observation and data collection are also included, along with a review of the key legal considerations associated with performance management.
Date:   Call for upcoming classes. Please call (814) 375-4715 to register.
Time:  TBA
Fee:   TBA
To register, please call 375-4715.

Coaching and Providing Feedback
This module focuses on developing skills in the role of performance coach. Exercises help build understanding of the nature of the coaching role and build skills in providing constructive performance feedback.  Models and exercises involve participants in identifying causes of performance problems and selecting actions to bring about performance improvement. The final application exercise involves participants in planning for a performance improvement discussion with an employee.
Date:   Call for upcoming classes. Please call (814) 375-4715 to register.
Time: TBA
Fee:    TBA
To register, please call 375-4715.

Dealing with Challenging Performance Situations
This module builds awareness and skills for dealing with challenging performance situations.  It provides skill-building practice in conducting both performance improvement sessions and disciplinary discussions. Models and exercises are designed to build skills in handling disciplinary infractions, working with employees to develop performance improvement plans, and meeting the challenges of formal performance evaluations.
Date:   Call for upcoming classes. Please call (814) 375-4715 to register.
Time:  TBA
Fee:    TBA
To register, please call 375-4715.

 

All Supervision Series Classes:

Supervisory Roles and Responsibilities

• Meeting Supervisory Responsibilities
• Communicating Effectively
• Building Work Relationships
• Leading Others
• Coaching Across the Generations

Managing Employee Performance

• Setting the Stage for Excellent Performance
• Clarifying Expectations and Observing Performance
• Coaching and Providing Feedback
• Dealing with Challenging Performance Situations

Solving Problems and Managing Priorities

• Managing Time and Priorities
• Solving Problems
• Resolving Conflicts
• Supervising Projects

Managing Key Resources and Processes

• Interviewing and Selecting Employees
• Developing Employee Skills
• Developing a Team
• Building a Positive Work Climate
• E-Leadership
• Employee Engagement